FAQ
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CONTACT US
If you have any questions about a product, an order placed on the e-shop or other, do not hesitate to contact us by e-mail, by telephone or via our contact form.
E-MAIL : contact@wa-miyabi.com
PHONE : +81 (0)80 4672 3188
CONTACT FORM : https://www.wa-miyabi.com/pages/contact
How much does delivery cost and how long does it take?
SHIPPING
All orders placed before 2 p.m., Monday to Friday, are dispatched within 48 (to 72 hours), after receipt of your order. Orders placed after 2pm on Friday will be dispatched on Monday.
The average times from our store to your place, with Japan Post for domestic delivery and with FedEx Priority Tracking for international shipping, are as follows:
- 1-2 business days to Japan
- 2-3 business days to the United States
- 5-8 business days to Europe depending on destination country
- 5-8 business days to other countries
International delivery times depend on customs procedures.
Shipping cost
- JP¥600 to Japan
Free delivery for orders above JP¥10000
- US$17 to the United States
Free delivery for orders above US$80
- 17€ to Europe
Free delivery for orders above 80€
- JP¥2100 to other country
Free delivery for orders above JP¥10000
Are there custom fees?
Depending on your country of residence, customs duties may charge import fees and VAT on an imported item. These costs are the responsibility of the buyer and Wa-Miyabi is not responsable for these additional costs. For more information, please contact your local customs office.
For more information, please contact your local customs office.
What are the payment options available?
ORDERS
We accept payment by credit card, PayPal or bank transfer.
How do I return an item?
We hope you will be fully satisfied with our products. For refunds you have 14 days after receipt of your package to return it to us and we will refund you as soon as we receive the item.
Customers are responsible for return shipping costs.
Please find our RETURN POLICY at : https://www.wa-miyabi.com/pages/politique-de-remboursement